Return, Refund & Cancellation Policy
A Legal Disclaimer
The explanations and information provided on this page are for general informational purposes only and should not be considered legal advice. While we strive to provide accurate and up-to-date information, IHA AURA makes no representations regarding the legal validity of this policy in all jurisdictions. We recommend seeking independent legal advice to ensure compliance with applicable laws and regulations.
Refund Policy - The Basics
At IHA AURA, customer satisfaction is important to us. We take great care in ensuring that all products are accurately represented and securely packaged before dispatch. This policy outlines the conditions under which returns, refunds, replacements, and cancellations are handled.
By placing an order with IHA AURA, you agree to the terms outlined in this policy.
What is Covered Under This Policy?
Damaged Products Received
Although every effort is made to package products securely, damage may occasionally occur during transit due to courier handling.
If you receive a damaged product, you must contact us within 24 hours of delivery and provide:
-
An unboxing/opening video without pauses, cuts, or edits
-
Clear photographs showing the damage
Upon verification of the submitted evidence, and if the claim is found to be valid, IHA AURA will offer either:
-
A replacement of the damaged product, or
-
A refund, at our discretion depending on product availability and circumstances
Return Policy
Returns are accepted only under the following circumstances:
-
The product received is damaged during transit.
-
The product received is different from the item displayed or ordered.
Please note:
-
Return requests must be submitted within the specified timeframe.
-
Adequate proof of damage or incorrect product delivery must be provided.
-
Products returned without proper evidence or outside the permitted reporting period may not be eligible for return, replacement, or refund.
For return assistance, customers should contact our support team using the contact information provided below.
Refund Policy
Refunds may be approved in eligible cases where a replacement is not possible or where other unavoidable circumstances apply.
Please note the following conditions:
-
Shipping charges are non-refundable once an order has been dispatched, regardless of who paid the shipping charges.
-
Only the amount paid for the product will be refunded.
-
Approved refunds will be processed within 5–7 working days through the original payment method used during purchase.