Shipping Policy
A Legal Disclaimer
The explanations and information provided on this page are for general informational purposes only and should not be considered legal advice. While we strive to provide accurate and up-to-date information, IHA AURA makes no representations regarding the legal validity of this policy in all jurisdictions. We recommend seeking independent legal advice to ensure compliance with applicable laws and regulations.
Shipping Policy - The Basics
At IHA AURA, we are committed to delivering your orders safely, efficiently, and within reasonable timeframes. This Shipping Policy outlines our shipping procedures, estimated delivery times, courier arrangements, and the responsibilities of both IHA AURA and our customers regarding the shipment of orders.
By placing an order with IHA AURA, you agree to the terms outlined in this Shipping Policy.
What Is Included in This Shipping Policy
Order Processing & Shipping Time
Our standard delivery timeframe is 4–7 working days, excluding Sundays and public holidays.
Please note that delivery times are estimates and may vary depending on:
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Delivery location
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Courier service availability
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Seasonal demand
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Unforeseen circumstances beyond our control
Orders are processed and dispatched as quickly as possible after confirmation.
Courier Partners
To ensure reliable delivery, IHA AURA works with trusted logistics providers, including but not limited to:
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Delhivery
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DTDC
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India Post / Speed Post
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Other reputable courier partners
Orders may be shipped through any available courier partner based on serviceability and the most efficient delivery option for your location.
Delivery Delays
While we make every effort to ensure timely delivery, IHA AURA cannot be held responsible for delays caused by factors outside our control, including but not limited to:
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Courier company operational issues
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Adverse weather conditions
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Public holidays
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Natural disasters or unforeseen events
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Incorrect or incomplete shipping information provided by the customer
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Customer unavailability during delivery attempts
Once an order has been handed over to the courier partner, delivery is managed by the respective courier service.
Tracking & Delivery Issues
Tracking details will be provided once the order has been dispatched, where applicable.
If your shipment is delayed or marked as delivered but has not been received, we recommend contacting the courier company directly using the provided tracking information. The courier service will be best positioned to investigate and assist with the status of your package.
Incorrect Address & Returned Packages
If an order is returned to us due to any of the following reasons:
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Incorrect or incomplete delivery address
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Incorrect phone number provided
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Customer unavailable during delivery attempts
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Refusal to accept delivery
The order can be re-shipped only after the customer pays the applicable shipping charges again.
If a refund is requested instead of re-shipment:
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The original shipping charges will be deducted from the refund amount.
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This deduction applies regardless of who originally paid the shipping charges.